Edwin Consultant Ltd
Effective Date: 12 September 2025

  1. Definitions

In these Terms and Conditions:

  • “Company”, “we”, “us”, “our” refer to Edwin Consultant Ltd, registered in England and Wales, located at 17 King Edwards Rd, Ruislip, London HA4 7AE, United Kingdom.
  • “Customer”, “you”, “your” refers to any individual or legal entity purchasing products or using the Website.
  • “Digital Products” refers to software activation keys, licence codes, subscription codes, and other intangible digital goods sold through the Website.
  • “Order” refers to a purchase completed through the Website.

By accessing or purchasing through the Website, the Customer agrees to these Terms and Conditions in full.

 

  1. Scope of Agreement

These Terms apply to all Digital Products sold by the Company, all use of the Website, and all transactions completed through it.
No deviation, amendment or additional clause shall apply unless expressly agreed in writing by the Company.

 

  1. Nature of Products

3.1. All products sold on the Website are digital software licences or activation keys, delivered electronically.
3.2. No physical goods are shipped unless explicitly stated.
3.3. Digital Products may include, but are not limited to:

  • Autodesk licences (AutoCAD, Revit, etc.);
  • Microsoft, Adobe and other productivity tools;
  • Antivirus and cybersecurity products;
  • Software subscriptions and upgrade keys.

3.4. By purchasing a Digital Product, the Customer acknowledges that the product is intangible and, once delivered, becomes permanently assigned.

 

  1. Prices and Payment

4.1. All prices displayed on the Website are shown in EUR unless otherwise stated.
4.2. Prices may include or exclude VAT depending on jurisdiction and Customer type (B2B/B2C).
4.3. The Company reserves the right to modify prices at any time, but such modifications do not affect Orders already completed.
4.4. Payments must be made using authorised payment methods provided during checkout.
4.5. The Customer confirms that they are the authorised holder of the payment instrument used for the transaction.

 

  1. Order Processing

5.1. An Order is considered “accepted” only after successful payment authorisation and issuance of the digital licence key.
5.2. The Company reserves the right to decline or cancel an Order if:

  • the payment could not be verified;
  • fraudulent activity is suspected;
  • the Customer provided incomplete or misleading information.

5.3. Upon acceptance, the Company will send an order confirmation email to the Customer’s email address, including product details and the activation key.

 

  1. Delivery

6.1. Delivery of Digital Products occurs exclusively by email and/or via display on the Order Confirmation page.
6.2. Delivery is deemed successful once any of the following occurs:

  • the confirmation email is sent to the Customer;
  • our mailing system marks the email as delivered, accepted, or opened;
  • the Customer accesses the order page;
  • the software vendor registers an activation attempt.

6.3. The Customer is responsible for providing a correct email address and ensuring their mailbox accepts incoming messages.

 

  1. Non-Refundable Digital Products

7.1. All Digital Products are strictly non-refundable once delivered.
7.2. Delivery and/or activation of the licence key constitutes full performance of the service.
7.3. The following do not constitute grounds for a refund:

  • Customer changed their mind;
  • Customer purchased the wrong version or edition;
  • Customer’s hardware/software is incompatible;
  • Customer cannot or does not want to complete activation;
  • Customer claims non-receipt when delivery logs confirm otherwise;
  • Customer’s representative made the purchase without internal approval.

7.4. This rule is in accordance with UK and EU regulations governing digital content supplied immediately upon purchase.

 

  1. Customer Responsibilities

8.1. The Customer is responsible for ensuring the accuracy of information provided during checkout.
8.2. The Customer must verify software and hardware compatibility before purchase.
8.3. The Customer must keep their activation key confidential and secure.
8.4. The Company cannot be held liable for:

  • misuse of the key;
  • activation on unauthorised devices;
  • loss of access due to Customer negligence.

 

  1. Intellectual Property

9.1. All software remains the intellectual property of its respective publisher (e.g., Autodesk, Microsoft).
9.2. The Company does not sell the software itself, but provides legitimate licence keys authorised for activation.
9.3. Customers must comply with the End User Licence Agreement (EULA) provided by the software publisher.
9.4. Any unauthorised reproduction, distribution or resale of keys may result in revocation without compensation.

 

  1. Technical Support

10.1. The Company provides support for installation and activation issues related to purchased Digital Products.
10.2. Support is provided via email and, when necessary, via remote session.
10.3. Support does not include training, software usage tutorials, or configuration of non-related systems.

 

  1. Chargebacks and Disputes

11.1. Initiating a chargeback after receiving a Digital Product constitutes a breach of these Terms.
11.2. The Company will provide the acquiring bank with full evidence of delivery, activation, and communications.
11.3. Fraudulent disputes may result in:

  • account termination;
  • reporting to relevant authorities;
  • withholding of future services.

 

  1. Limitation of Liability

12.1. The Company is not liable for:

  • software publisher downtime or service outages;
  • compatibility issues with Customer hardware;
  • indirect, incidental or consequential damages;
  • business interruption or data loss.

12.2. The Company’s maximum liability shall not exceed the amount paid by the Customer for the specific Order.

 

  1. Corporate Purchases

13.1. Orders placed by employees, contractors or representatives are binding upon the purchasing organisation.
13.2. Internal misuse of payment instruments is not grounds for refund or cancellation.
13.3. The Company may request additional verification for B2B purchases.

 

  1. Privacy and Data Protection

14.1. The Company processes Customer data in accordance with the UK GDPR and Data Protection Act 2018.
14.2. Customer data is used solely for order fulfilment, fraud prevention and support communication.
14.3. The Company does not store full payment card details.

 

  1. Governing Law and Jurisdiction

15.1. These Terms are governed by the laws of England and Wales.
15.2. Any disputes shall be resolved exclusively in the courts of England and Wales.

 

  1. Amendments

16.1. The Company may update these Terms at any time.
16.2. Updated versions will be published on the Website with a new “Effective Date”.
16.3. Continued use of the Website constitutes acceptance of the updated Terms.

 

  1. Contact Information

For any questions regarding these Terms:

Edwin Consultant Ltd
17 King Edwards Rd, Ruislip
London HA4 7AE
United Kingdom
Email: [email protected]
Phone: +44 791 683 7833
Website: https://edwinconsultant.com